Help Centre
My Account
There are two ways to create an account on site. You can register by clicking on the Account drop down in the upper left area of the site and click Register.
You can also create an account during the checkout process by clicking on Checkout Securely and then clicking Register under the New Customers section.
We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
You can rest assured that shopping with Perricone MD is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
Orders
All items ordered with Perricone MD depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
It’s easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you’ve placed. Click here to track your order.
Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.
We’re sorry to hear you want to cancel.
If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns Policy to help you get the order back to us instead.
Once you’ve placed your order we cannot make any changes to it.
If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.
Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don’t worry we understand that this can happen; you can try and cancel the item in your account.
You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).
We’ll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
Payments
We offer a variety of online payment methods to ensure our customers can place orders with ease.
- Afterpay
- American Express
- Apple Pay
- Diners Club
- Discover
- Maestro
- MasterCard
- PayPal
- Sezzle
- VISA
- Zip
You can select your preferred payment method at checkout.
As we take fraud very seriously, you will face validation and authorization by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Any order placed for delivery outside of the US could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorized to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite beauty products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.
Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.
Add your discount code into this box and click ‘Add’ to apply the discount.
If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).
Delivery
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
Returns and Refunds
Please refer to our returns policy page for more information.
If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).
We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).
They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).
Website
You have the right to ask about what personal data we hold about you.
To make this request you can message us via the 'Still need help?' section (below)
Feel free to write to us at the office address below, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
Perricone MD Customer Service Department,
1-2 The Stables
Gadbrook Park
Northwich
CW9 7RA
Product, Skin & Health Questions
There are several ways to choose your products. You may shop by skin concern under our “Skincare” tab online to browse products for particular concerns.
If you need assistance finding the products that best meet your skincare goals and needs, you can speak with a Perricone MD skincare specialist by calling 1-888-823-7837 for the most personalized recommendations.
For maximum product efficacy, please follow the application process outlined on the "Application" tab, found on any individual item’s product information page.
Some of the products’ ingredients are not considered vegan in case this is a related concern.
Most Perricone MD products do not contain gluten. Exceptions that do contain gluten are Face Finishing & Firming Moisturizer.
The Celiac Disease Association has released this clarifying statement:
"Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick, lipstick and toothpaste) should be gluten free."
The current range of Perricone MD products you’ll see on our website are paraben-free.
With many of our products, results may be visible within minutes. Over time with consistent daily use, results become cumulative and even more dramatic. For most clients, noticeable improvement is reached after one month of using the products daily.
We use a non-chemical, mineral-based broad spectrum sunscreen containing titanium dioxide and/or zinc oxide in all of our SPF products which include Cold Plasma Plus+ Neck & Chest, High Potency Classics Face Finishing & Firming Tinted Moisturizer, Neuropeptide Restorative Neck & Chest Therapy, Vitamin C Ester Photo-Brightening Moisturizer, and the No Makeup Skincare products.
Perricone MD products are formulated with the highest quality ingredients, some having natural medicinal scents. Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application.
If the scent of a treatment does not dissipate a few minutes after applying it and following with your moisturizer, then you may need to reduce the amount you’re using at a time so it absorbs completely.
Perricone MD products have not been tested on women who are pregnant or nursing. Although Perricone MD does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. It is best to avoid Vitamin A topical application while pregnant.
Should you have further questions related to your pregnancy and the cosmetic ingredients in Perricone MD or any other products, we recommend that you consult with your physician or obstetrician. They will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.
CBD Information
CBD is short for Cannabidiol and is naturally derived from either the hemp or marijuana plant.
Both marijuana and hemp are cannabis plants. What distinguishes marijuana from hemp is the amount of THC each contains.
Marijuana plants contain up to 35% THC, which is the chemical that has strong psychoactive effects. Marijuana is illegal on the federal level, but some states have allowed it to be used.
Hemp is an industrial plant that, by law, must contain less than 0.3% THC. It is used to make everything from clothes to candles to personal care products. It is legal on a federal level.
Our CBD is derived from hemp plants grown in the United States by reliable suppliers in Colorado, Oregon and Kentucky.
Full-Spectrum CBD is the crudest form of Cannabidiol that includes all impurities naturally found in the plant, including trace cannabinoids, terpenes, oils and THC (below 0.3%).
Broad-Spectrum CBD contains Cannabidiol and all the other impurities within the plant, except for THC, which is completely removed after the initial extraction.
CBD Isolate is the purest form of Cannabidiol without THC or other impurities from the plant. This is CBD at its most potent state, taking advantage of all its benefits determined by scientific studies. (What we use).
CBD helps soothe, calm and moisturize sensitive skin by supporting its hydration and barrier functions.
No. CBD has no psychoactive effects.
Supplements
Perricone MD recommends the Skin and Total Body Supplement as a comprehensive daily dietary supplement to help support healthy skin, joints, bones, hair, and nails. This nutritional system combines powerful antioxidants, B-complex energy enhancers, minerals, enzymes, and herbal extracts.
Always check with your primary physician if you have special healthcare requirements.
To 'jumpstart' weight loss, Perricone MD recommends the The Metabolic Formula. This customized 10-day supplement program is fast and extremely effective especially when paired with your preferred healthy diet, or the Metabolic Miracle Diet.
For healthy weight maintenance, Perricone MD suggests Health & Weight Management Supplements.
No. Dr. Perricone recommends taking one boxed supplement at a time.
All of our supplements are gluten-free with the exception of our Super Greens Supplement Powder.
Yes, all of our supplements are made in the U.S.A.
Refer a Friend
Here’s how you can refer your friends and both earn a reward to spend on your purchase:
1. Head to your custom referral page here and sign in to your account.
2. Click on any of the social media icons to share your unique code to your friends.
3. Once your friend(s) have completed their order we will send you an email to let you know that your reward is in your account and ready to be spent.
Alternatively, your friend can insert your unique code at the basket where they will be asked to login to verify they are a new customer. Once they have created their account and they meet necessary requirements to take advantage of the offer they can proceed to checkout.
Please note:
- Your friends will only get a reward if they have not ordered from Perricone MD before.
- Your friend must meet the spend threshold on Perricone MD before the credit will be applied.
- Offer valid while supplies last.
- Offers and promotions may be subject to additional terms and restrictions.
At the top of your account section we will display both the number of people you have referred and the amount of credit you have earned through the program. Additionally, you will be able to see the same information on your referral page.
Your rewards will be received within 24 hours after your friends first order has shipped.
All rewards that you receive will expire after 3 months.
When your reward is added to your account, you will receive an email that will advise you on the reward amount earned.
As long as your friend signs up for an account with either the referral link or your unique code, you earn referral credit. The email address your friend used to sign up doesn’t need to be the same as the email address to which you sent the referral invitation.
If your friends receive multiple referrals from multiple senders, only the sender of the referral link used when they create their account will earn credit.
The Refer a Friend program is only for new customers. However, if they have an account but haven’t shopped with us before then they will still be able to enjoy the reward.
Update to privacy policy
Given the fast pace at which THG has grown and advanced over the years and the successes we’ve had to date, we identified that the current Group legal entity structure does not in some cases align with the business divisions and brands we offer today.
We have therefore taken the opportunity to re-organise the Group’s legal structure so that our companies do align with our business divisions and brands and support THG’s long term growth strategy. In order to re-organise, we had to make sure that data (which included data relating to you as one of our customers) was legally transferred to the new entities. Although this does not impact you in any material way, we wanted to let you know about this change.Before the re-org:
In most cases the controller in respect of your data will have been The Hut.com Limited. In some instances, the controller may have been a specific entity within THG.
After the re-org:
The new controller are the newly incorporated legal entity:
· THG Beauty Limited
This is due to an internal re-organisation and does not affect you in any material way. We are just being transparent about it. Some business units have now been incorporated into new legal entities within the THG group and the corresponding databases have been transferred to them.
This means that legal responsibility for handling your data or for responding to your data protection requests now rests with the new entity named in the email. However, these new entities remain within the THG group and all provide the same consistent level of protection.You will continue to be able to exercise your data protection rights, submit complaints or queries about how your data is processed or get in touch with our Data Protection Officer by contacting us via the message centre in your customer account or by using one of our various contact options, which can be found by vising our help centre.
Brexit: Everything you need to know
Following the UK leaving the EU from January 1st 2021, Perricone MD would like to reassure all our customers that there will be no change to your shopping experience.
Perricone MD is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.
As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.
Perricone MD can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders as usual.
For customers located in the EU, most of our products will ship from our distribution centre within the EU and therefore ordering with us will continue as normal.
For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no cost to you.
We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.
Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.
As some customers may have experienced in the past, we have multiple dispatch locations across the globe to enable us to provide you with the best experience possible. The majority of orders will be fulfilled from within the EU, but some products will be sent from the UK.
We have made all necessary changes to ensure any products sent from the UK to EU addresses are delivered as normal with no impact to you.
There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.
No, all returns from European countries will go back to our distribution centre located within the EU.