Customer Service - Frequently Asked Questions

Products - General Information

Products - Application & Usage Concerns

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Products - General Information

Why did you change the name of your products?

Our products now have a new look but rest assured, it’s the same powerful science inside. We updated some of the names to make it easier to find the best beauty regime for your skin. Click here for our Product Transition Guide. If you have any questions, please call us free on 0800 917 8698 or send us an email at

Are your products vegan?

Here is a list of Perricone MD Vegan products:

  • CBx for Men Super Clean Face Wash
  • CBx for Men Soothing Post-Shave Treatment
  • CBx for Men Lightweight Moisturizer
  • Chlorophyll Detox Mask
  • Cold Plasma Eye
  • Cold Plasma Face
  • Cold Plasma Plus Eye
  • Cold Plasma Plus Face
  • Cold Plasma Sub-D
  • Essential Fx Acyl Glutathione : Moisturizer
  • Essential Fx Acyl Glutathione : Overnight Mask
  • High Potency Classics: Firming Evening Repair
  • High Potency Classics: Firming Eye Lift
  • Hypoallergenic Firming Eye Cream
  • Hypoallergenic Gentle Cleanser
  • Hypoallergenic Nourishing Moisturizer
  • Neuropeptide Facial Cream (Unfragranced)
  • Neuropeptide Facial Cream Fragranced
  • Neuropeptide Firming & Illuminating Under-Eye Cream
  • Neuropeptide Firming Moisturizer
  • Neuropeptide Night Cream
  • Neuropeptide Smoothing Facial Conformer
  • No Makeup Blush
  • No Makeup Highlighter
  • No Makeup Bronzer
  • No Makeup Instant Blur
  • No Rinse Exfoliating Peel
  • No:Rinse DMAE Firming Pads
  • No:Rinse Micellar Cleansing Treatment
  • Pre:Empt Series Brightening Eye Cream
  • PreEmpt Series Oil-Free Daily Foaming Cleanser
  • PreEmpt Series Oil-Free Hydrating Cream
  • PreEmpt Series Oil-Free Refreshing Shower Mask
  • PreEmpt Series Oil-Free Skin Perfecting Serum
  • PreEmpt Series The Fixer Solid Oil
  • Vitamin C Ester 15 Intensive Brightening Regimen
  • Vitamin C Ester Brightening Amine Face Lift
  • Vitamin C Ester Brightening Eye Serum
  • Vitamin C Ester Brightening Serum

Are your products gluten free?

Most Perricone MD products do not contain gluten. Exceptions that do contain gluten are Face Finishing Moisturizer, Deep Moisture Therapy, Hypoallergenic Eye Cream, No Foundation Foundation, No Lipstick Lipstick, and No Mascara Mascara.
The Celiac Disease Association has released this clarifying statement:
"Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick, lipstick and toothpaste) should be gluten free."

Are your products tested on animals?

Perricone MD does not and will never test on animals.

Do your products contain parabens?

Perricone MD products are Paraben-free.

Are Perricone MD products safe to use during pregnancy?

Dr. Perricone's products have not been tested on women who are pregnant or nursing. Although Perricone MD does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. It is best to avoid Vitamin A topical application while pregnant. Our HP Evening Repair contains retinol, so we would advise to avoid that treatment. Should you have further questions related to your pregnancy and the cosmetic ingredients in Perricone MD or any other products, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

How long do the products last?

If following application instructions, our products typically last 2-5 months after opening, depending on the item. We recommend using our products within 1 year after opening.

I have sensitive skin; will the Perricone products work for me?

Yes they should, but follow the introduction plan for the products

What is so special about Perricone ingredients / products?

The Perricone MD line is dramatically different and consists of unique ingredients and technologies, patented and formulated by Dr. Perricone himself, and based on over 30 years of clinical and scientific research. The products are probably unlike any you have tried before and used correctly you should have a ‘see the difference’ experience.

What products does Dr Perricone recommend as a basic routine?

Dr Perricone believes you should follow a basic routine each morning and evening to include at least the following steps:
Cleanser - to wash away impurities and prepare your skin for treatment.
Treatment – you should choose this product to address your primary concerns i.e. lines or wrinkles or uneven texture & tone etc. You may need one treatment for day and another for night depending on your type of concerns
Eye Cream – a must for the delicate eye area to correct your specific concerns; I.e. darkness or fine lines
Moisturizer – to hydrate the surface of the skin and prepare for the day or night ahead

I am using a moisturizer so why do I need a treatment product/ what are they?

Moisturizers function differently than treatment products. The main purpose of a moisturizer is to moisturize and hydrate the skin. A treatment is a lot more active and contains much higher amounts of anti-aging ingredients in order to address your specific anti-aging concerns.

I am going in for cosmetic procedure and have been told to stick with very mild products. Are Perricone MD products safe to use before and after the procedure?

The Hypoallergenic Collection is formulated to be exceptionally gentle and is recommended to help skin recover from cosmetic procedures ranging from chemical peels to laser treatments.

Products - Application and Usage Concerns

What order do I apply my products in?

As a general rule you want to apply in order from thinnest to thickest, however you can also visit our Application Protocol to see how to customise your routine.

I am a new user how do I introduce the Perricone products?

Customize a regimen by selecting a cleanser, treatment and moisturizer best suited for your skin concern. It is recommended to first patch test products for two-three days by placing a pea-sized amount behind the ear. If no irritation results from the test, begin using the product as instructed on the packaging.

How much do I use?

Perricone products are concentrated and only a small amount is needed to deliver maximum efficacy. For pump products, use 1-2 pumps for the entire face, forjar products, a pea-size amount, and for serums, 1-2 drops per area.

I’ve just started using Perricone products; how long before I see a difference?

Everyone’s skin is different and results from using Dr. Perricone’s product line will vary by individual. However Dr. Perricone’s products are designed to work cumulatively over time.

My product doesn’t smell like most cosmetic creams I’ve tried – why is that?

Dr. Perricone formulations are free of many fragrances and harmful preservatives. The odors that come through result from the ingredients that dissipate upon application.

Can I use my usual cleanser/ moisturizer/products along with my Perricone products?

Yes, you can incorporate dr. Perricone’s products into any existing skincare routine. However Dr. Perricone has designed his range so that all of the products and their unique technologies work synergistically for the most powerful, visible results.

My Perricone cream is very lightweight – will it be ‘enough’ for my dry skin?

Although lightweight in texture and feel, the products are potent and active. They bathe the skin in essential ingredients without leaving a heavy residue. Apply moisturizer over our treatment products as your skin requires.

My skin felt sort of tight and tingly – is that normal?

Yes. As a dermatologist-formulated skincare range, Perricone MD contains patented technologies and ingredients that feel and work differently on the skin. A warm or tingly sensation is normal and indicates that the patented actives are helping to optimize your skin’s natural repair process.

My skin was slightly red – is that normal?

A tingling or warm sensation is normal when using Perricone MD products; however, redness, burning, or extreme dryness is not typical. If this occurs stop applying the products until your skin has returned to normal, then slowly introduce them again.

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What are my payment options?

The type of payments that we accept are:
- American Express
- Visa
- Visa Electron
- Delta
- Mastercard Credit
- Mastercard Debit
- Maestro
- Payments are processed by Sagepay.